Shipping Policy
Our Commitment to Timely Delivery
At Perfect Sneaker , we prioritize delivering your items promptly. Our streamlined shipping process ensures that your orders reach you as swiftly as possible.
Shipping Time: Delivery Time = Processing Time + Shipping Time
Your order’s delivery time consists of two main components:
- Processing Time: The time required to prepare your order for shipment.
- Shipping Time: The transit time of your package from our facilities to your delivery address.
Order Cutoff Time:
- All orders are processed according to Eastern Standard Time (GMT-05:00, New York).
Delivery Estimates:
Delivery times may vary based on factors such as the destination address, shipping carrier, and order volume, especially during peak seasons or promotional events.
Shipping Rates
- Free Shipping: Orders over a specified amount qualify for free shipping.
- Standard Shipping: For orders below the free shipping threshold, a flat rate of $6.99 USD applies.
Shipping Carriers
We partner with reputable carriers such as USPS, UPS, FedEx, and DHL to ensure reliable delivery. Estimated delivery times depend on the destination address and the efficiency of preparing your items for shipment.
Important Note :
You can cancel your order within 12 hours of order confirmation (excluding Saturday and Sunday) and if your order has not been shipped. · No cancellations
Process Shipping time and Shipping time for each Product Type
Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
Sneaker, Shoes & Jersey | 2-4 days | 7-14 days | 9-18 Business days |
Custom Clog Shoes | 3-5 days | 10-15 days | 13-20 days |
T-Shirt, Hoodie, Sweater, Hawaii Shirt | 2-5 days | 5-10 days | 5 – 15 days
|
NOTICE IMPORTANT : Please note orders take approximately 1-3 business days to process before shipping. (Expedited, Standard and Standard Free) Orders placed on Friday, Saturday, and Sunday will not be processed until the following Monday.
United Kingdom – Process Shipping time and Shipping time
Product Type | Commitment processing time | Commitment Shipping time | Commitment timeframe |
Sneaker – Shoes | 2-4 days | 7-16 days | 9-20 Business days |
Custom Clog Shoes | 3-5 days | 10-15 days | 13-20 days |
T-Shirt, Hoodie, Sweater, Hawaii Shirt | 2-5 days | 5-10 days | 5 – 15 days
|
Order Processing Notice
- Orders require 1-3 business days for processing before shipping.
- Orders placed on Friday, Saturday, or Sunday will be processed on the following Monday.
Holidays Excluded: We do not process orders on holidays observed by the Post Office, including New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Shipment Confirmation
- Tracking information may take 5-7 business days to update after shipment.
- If you do not see tracking updates within 10 business days, please contact us at [insert email].
How to Track Your Order
You can track your order by visiting our Track Order page for real-time updates.
Shipping Delays
Shipping times are estimated from the date of shipping, not the order date. Delays may occur due to invalid addresses, customs clearance, or other unforeseen factors.
Item Not Received
If your order shows as delivered but has not been received:
- Contact the shipping carrier directly to locate the package.
- If the issue persists, email us at [insert email]. We will do our best to assist you.
Important Notes
- Customers are responsible for providing the correct shipping and billing address.
- If you need to update an address after placing an order, contact us immediately.
- If the product has already shipped, refunds will only be processed after the item is returned to us.
We strive to provide a seamless shopping and delivery experience. If you have any questions or concerns, feel free to contact us.
Contact us
Store US: 2601 Preston Rd Suite 2264,Dallas, TX 75034, USA
Store UK: Tannery Lane, Send england GU23 7EF, United Kingdom
Email: [email protected]