Refund and Returns Policy

Overview

Important Note:

You can cancel your order within 12 hours of order confirmation (excluding Saturday and Sunday), provided the order has not been shipped.
Orders that have already been shipped are not eligible for cancellation.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in the same condition as received.
The item must be in its original packaging.

Non-Returnable Items:
Certain goods are not eligible for returns, including:

Perishable items (e.g., food, flowers, newspapers, or magazines).
Intimate or sanitary products.
Hazardous materials or flammable liquids and gases.

To process your return, you must provide a receipt or proof of purchase.

Important:

Do not send your purchase back to the manufacturer.
Items purchased as part of a set or multi-item pack must be returned as a complete set.
Products marked as non-returnable or non-exchangeable are not eligible for returns or exchanges.

Returns and Exchanges

If you’ve changed your mind about a product, we accept returns provided that:

The item is in its original purchase condition (unopened, unused, unmarked, and not defaced).
Shipping costs associated with the return are not covered by us.

Your Consumer Rights:
This return policy does not affect your rights under applicable consumer protection laws.

If you meet all the requirements, please contact our Customer Service Team via email with the subject “Returns/Exchanges” and provide:

Your order number.
The name of the item(s) you wish to return.

Refunds

Once we receive and inspect your returned item, we will:

Notify you via email about the status of your refund.
Process approved refunds by applying credit to your original payment method within a specified number of days.

Late or Missing Refunds:
If you have not received your refund:

Check your bank account again.
Contact your credit card company, as refunds may take time to be posted.
Contact your bank, as processing times can vary.

If you have followed these steps and still have not received your refund, please contact us at [email protected]

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To exchange an item, email us at [email protected] and mail the item to:
Store Address: Tannery Lane, Send england GU23 7EF, United Kingdom

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit equal to the value of the return. Once the return is processed, we will send you a gift certificate.
If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

Shipping Returns

To return your product, mail it to:

Store Address:
Tannery Lane, Send england GU23 7EF, United Kingdom

You will be responsible for paying return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund amount.

For Expensive Items:
Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Help?

If you have questions about refunds or returns, contact us via:

Email:[email protected]