Once an order is placed, it cannot be changed. If necessary:

• Cancel Your Order: You may cancel your order within 12 hours of submission.

• Reorder: If your order has already been processed, return the items and place a new order.

Canceling Your Order

• You can cancel your order within 12 hours of submission.

• Exclusions: Orders placed using coupons or gift cards cannot be canceled.

• For details on refunds or exchanges, refer to our Return Instructions section.

Refunds for Canceled Orders

• Payment Timing: Your payment is only charged when the order ships.

• Cancellation Impact: If you cancel an order, you won’t be charged, and no refund is needed.

• Authorization Hold: You may see an initial authorization for the order total. This is a temporary hold on funds and will drop off automatically within a few days.

Changing Your Shipping Address

• Once an order is placed, we cannot change the shipping address.

• After Shipping: You may contact the shipping carrier directly to update the delivery address or redirect the package to a pickup facility:

• FedEx

• UPS

• USPS

Nike By You Orders

For custom Nike By You orders, changing the shipping address depends on the status of your order. Please contact us directly for assistance.

For any additional questions or concerns, feel free to reach out to our customer service team.